Atlas Mover Group

If I could give this company

If I could give this company, and Giovanni Van Lines zero stars, I would. These people are the worst type of scammers out there. They prey on people who are already stressed due to moving. We had two closings scheduled and we called to book the movers a month in advance. The BROKER, not sales person, Jordan, gave a good pitch, told me us wha we wanted to hear, got me hooked and reeled me in for the bait and switch. I updated my inventory at least three times, so every stick of furniture, every box, was on that list. There shouldn’t have been anything missed. Jordan gave us a binding estimate of $8100.00 as long as nothing changed on the list. Nothing changed. Then Giovanni Van Lines rolled up in a rented truck that was tiny! The foreman came in and took one look around and said that it was too much stuff. He started writing, then presented another estimate of $18,000.00! After a lot of back and forth and Giovanni’s owner, preening around like a peacock over the phone, I couldn’t see him, but you could just hear that preening in his voice, we told them to leave. They acted like they were doing so much to help us, but it was just a bunch of double talk. They said that they could get all of my stuff on that tiny truck, all they had to do was use the lift gate. What?!? The owner acted like this should be appreciated, he’s GIVING us the use of 400 extra ft of space for free, he said! So, I asked if it was safe. I said, “Okay, so you’re going to shove my stuff on a tiny truck, leave the lift gate open to the elements, overnight?” They never answered that question. Had we agreed to that, I feel we would’ve never seen our stuff again or we would have had to pay extra for another truck and our stuff would’ve been held hostage. Stay away from these people at all costs. We thought that we were dealing with the actual Atlas Van Lines. We found out too late that this was a broker and the “movers” didn’t work for them. The foreman kept saying, “It doesn’t matter what this Jordan told you. We don’t work for that company, we are a different company.” Awful! There is so much more that I could say about this experience, but it would be another book.

SCAM

SCAM
Agents doing subcontracts

Horrible

Horrible. We had the Same as all the other reviews. We flew in from FL to help my mom and she set this all up. They prey on the stressed and are just horrible. Wish I would have seen this sooner. Lesson learned

100% a scam company do not use them

100% a scam company do not use them. They took my grandmothers money and ran with it last 500 she had to move across the country.

This company is a fraud

This company is a fraud. This is a scam. They charge you by volume but lie about the volume used. They charged me $15,000 more than I should have paid and said its not their problem.

This company is a fraud

This company is a fraud. This is a scam. They charge you by volume but lie about the volume used. They charged me $15,000 more than I should have paid and said its not their problem.

Today is the day of my move

Today is the day of my move. I packed all my boxes labeled everything that was being moved based on what I told the broker. Had to cash in my pocket to pay the upfront and on delivery just look, I was supposed to. But when the movers gone here, they told me that the brokers did not disclose things, and that quote More than double. I spoke to customer service who buy the way. You have to call sales because the customer’s service number doesn’t work. And they refused to work with me as I explained. I did not feel comfortable moving forward with such a increase in price. And that the movers themselves said that they didn’t have enough people because the brokerage firm Atlas. Do not explain things correctly. Not to mention that I paid an extra fee to change a date even though I contacted my broker with him the time. To ask to move the date they refuse to allow me to move without paying at least $200 more. Left with very little choice at this point time. The loss of my depositive $2000 and weeks more delayed. I decided to move forward and reduce the amount of things moving hopefully. Being able to move things myself over time. My advice to anyone is to just work with a company locally. That you can speak with this company does not care about customer service. Poor doing a good job at all. All they care about is getting paid. They are non-responsive for the most part, especially Mike, my broker. Who has yet to respond to a single email. I would not use these people know what I ever recommend them To anyone.

Don’t get a quote without signing. They will yell at you

Worst company I have ever potentially worked with. Luckily I did not.

Got a quote 11/7 and told them I had 2 more coming that weekend and he said he would call me that weekend. When I got his quote it stated that I refused a visual inspection which I was never even offered and why would I reject that when they other 2 where in person. So be it.

Never heard back from them. After about 10 days from the other quotes I selected one of them based on them reaching back out and seeing if I had any other questions. Today Atlas calls me and I said I have already signed with someone else. He immediately starts yelling at me and then hangs up.

I then email him this
“This may be the rudest encounter I have ever had with a service. You quoted me on 11/7 and I told you had had 2 coming out that weekend and would compare. You then stated you would call me after the weekend and never did. You called me today and yelled at me and were rude when I said I signed with someone else after over 2 weeks of not hearing from you. The person I signed with did a follow up, unlike you. You have confirmed by yelling at me and hanging up on me and not giving me time to even answer that I 100% made the right decision. I am glad I am not stuck in business with someone like you or your company.

I will be reporting this to everyone that will listen including all social media. If you are not willing to give quotes without a definite sale you need to not advertise free quotes. ”

And his reply back was:
That was easy, wasn’t it? and would have been easier because you wouldn’t have had to type all that. I did follow-up you didnt answer like everybody else. Don’t ever waste my time again or my companies time Toni……Therefore I’m out.

Don’t go through them for a quote and I am so glad I never booked with them.

As a follow up:
He replied “stop threaten me” (yep spelt like) when I stated “You Never followed up. No voicemail or missed call But at least now I have your reply to show you did act like a fool.”

Scam STAY AWAY

They subcontract the real movers. They are just a broker company who lies to you about everything.

SCAM SCAM SCAM

SCAM, SCAM, SCAM
Don’t get involved with this company. They are not a moving company. They take their fee off the top in the guise of a deposit. Then they tell half of the balance on loading and half on deliver, but when the real moving company comes, they tell you that estimator miscalculated and the make you sign a new contract for doubled the amount. And after paying double the original quote, they still broke my TV and stopped accepting my calls after I tried to make an insurance claim. All of the bad reviews here are spot on. I just wish I would read them before I got scammed.