National Van Lines Inc.

incredible

Malcom our driver, came in with his guys today and gently took all of our HHGs out. It was probably the best experience we’ve had with movers. They were kind, funny and very social! Also, SUPER caring and gentle with all of our belongings. I would highly recommend this company. VERY accommodating with our date to receive our items cross country! Will definitely recommend to friends in need of movers!

If I could give zero stars I would. National Van Lines picked up my stuff on October 17th and it’s now November 7th and I still don’t have my stuff. They could care less and just tell me to call weekly. I have already contacted a lawyer and have filed a complaint with the BBB. Who knows if I will ever get my stuff and now want to be 100 percent reimbursed and compensated for all my belongings which will cost close to 40,000.00. They can talk to my lawyer and please don’t ever use them!!

Very professional and friendly! My point of contact Steven Rodriguez was very responsive and always made sure he called me immediately with answers to my questions. He took a lot of the worry off me and made this transition s smooth as possible. I would definitely work with National Van Lines again.

This was the worst experience ever! The move out of the house was great, but the move into storage was horrendous. It looks like they literally threw our furniture into the storage unit and stacked heavy boxes on top of boxes marked fragile. I can’t fully assess the damage as my house isn’t ready yet and they moved everything into storage. I can the kitchen chairs are severely damaged. I would NOT recommend them and would NEVER use them again.

They are people with no integrity! They along with some of the third party movers they work with need to be investigated, because they seem to have a system of deceit from the upfront representative who will lie right to your face to get a deposit and then suddenly become unavailable. The third party inflates the price based on a different criteria than what the salesman tells you. The arbitrator is of no value because they hold you to the strict letter of the contract. You can’t prove anything about what was said to you by the salesman because calls are not recorded. I don’t recommend them to anyone! That kind of business can not last.

Avoid at all costs! After our move we filed a claim stating that we were missing items and they refuse to compensate us for it. We were advised that we had nine months to file a claim (we filed way within the timeframe) but they said that because you have to acknowledge upon delivery that all items were delivered, they will not compensate us. Biggest scam ever! Do not use if you want your items to arrive at your new location!!

Everyone was extremely friendly and attentive it was very easy to get our things from NJ to Florida. Awesome packing of the furniture and breakables and fantastic moving the items into the house! It made the move so much less stressful

thumbs up

Service from start of pickup until delivery was great. It was comforting to know that the there was always someone to assist. National Van Lines worked around the delivery date and all objects were delivered intact. Very happy with this company, they are courteous and accommodating.

Harold and his team in Naperville Illinois did a wonderful job moving my parents across country. We called a few companies and were impressed with this National team. It’s a very nice family business and were better priced than others. Highly recommend them!

Knew about my move 3 months ahead, demanded to be paid before delivery and then never called. Driver called day before and only brought a very small part of our household goods eventhough all my HHG had been stored together for months. Still dont have a day for the rest ofour stuff and have taken our HHG hostage. Do not PAY upfront. Contract clearly states pay before driver unloads, not before. They will take your money and then totally botch your move. They never call back.