Bellhop is a complete sham of a company. They promote themselves as a professional moving company and they inundate you with emails, texts, and calls offering pre planning lists, concierge service, etc. But when the actual move takes place, it’s a joke. In my case they sent a 21-year old college senior as the crew lead, and an 18-year old athlete as a helper. The third guy was a no show. The truck showed up 90 minutes late. The 18-year old’s girlfriend was offered up to help, and while she did, it was marginal at best and I assumed it was a genuine offer to help. A six hour contract took 9-1/2 hours, and multiple pieces of our very expensive furniture were damaged. A move that was contracted for $1,044 was over $1,450. I’ve spoken today with Tony, a very competent young customer support agent, who offered me a 15% discount. I passed. After the debacle of my move, I’m told they’re not liable, they’re not a moving company but a communication portal, and essentially I’m being stiff armed. I’ve disputed the extra charge with my credit card, and I’ve reported Bellhop to the Better Business Bureau. For the significant surface damage to my furniture I reluctantly accepted $303.
BTW, I tipped the kids $125 because I’m a caring, decent human being. I didn’t see the damages until the following morning.
DO NOT USE THIS COMPANY. Unless it’s a small local move with inexpensive furniture, you will be severely disappointed.