Most of our wood furniture was damaged. Between my wife and I we have moved approx. 30 times in our lives. We purchased full replacement value and videoed/photoed all of our wood furniture. Their repair contractor, Schatzman Claims, sent out a person who had a couple years experience fixing couches. The contractor sells itself as being a “full service furniture repair” company, but couldn’t perform simple wood finish repair work, so most of our furniture was deemed “unrepairable.” Claims group 4, Heather **, lowballed every value and item we presented and tried to replace all our “unrepairable” with significantly inferior products. Their initial offer allowed us to keep all of our items, even those they paid full replacement value one.
When we challenged the values they assigned and the products they wanted to replace ours with, they decided they would salvage every item we disputed. They did add one item we did not dispute to the salvage list. I set of items they extremely lowballed us on was a set of wooden shelves built by craftsmen. It was three units measuring 10 feet in length. The company did not put a label on it or any type of markings. We found a replacement meeting the exact description for several thousand more than their initial offer. We had to show label or a receipt in order for the company to accept our claim. Didn’t their contractor provide a detailed description of the items? The other option was to be in arbitration for a couple years while our household remained in disarray.
Several items she had photos/videos of from before the move without damage were damaged during the move. Claims Team 4/Heather Sherburn determined the damage was preexisting, even though we had photographic evidence that the items were not damaged prior to the move and showed up with significant damage after the move. Our options were to remain in disarray for a couple years, while our claim moved through arbitration, or accept their lack of customer service and good faith practices.
Not only will I not recommend Mayflower to any friends who move, I would recommend they find someone else. Three drunks with a truck would be better. In the end we settled for ~$8,000 less than the replacement value of the damaged items they salvaged and incorrectly determined were already damaged because one of my wife’s disabilities is OCD and having the house in disarray was causing her more issues.
