All of our own packed materials arrived intact however there was a desk they dissembled without confirming with us first and essentially broke such that it cannot be rebuilt. They knew they had broken off screw holes on multiple key pieces but still wrapped everything up as if it was not damaged and did not tell us. Now having removed it from paper packaging it is so damaged we cannot build it and had junk removal service take it. Wish they had been honest or not taken it apart if they did not know how. It was the only major piece of furniture we did not dissemble for them and this is what happened.