United Van Lines charged us .77 cents a pound to move our items from Massachusetts to Florida. Not very communicative, said they would call the day before they were to pick up our furniture and the day before arrival of our furniture. They arrived a day early to pick up the furniture and a day late to deliver the furniture. The person who quoted the price said that if we were under the weight given, they would refund us the difference. Never did he say it would be a huge price discrepancy. Signed the contract and did not bring as much stuff as we planned. I though no big deal, we will get reimbursed. We had to have a bank check to pay for the move, a little over $14,333. We were under by 2,000 plus pounds. They only paid us .16 cents a pound refund. No one ever mentioned this, he said it was in the contract. I do no believe it was. If it was, you should state this major discrepancy. Not too happy about losing 1,000 of dollars.