We paid more than $10,000 to North American/Allied to move a 4-bedroom home out of state; we had a number of issues. First, the representative took very careful inventory of everything and yet the final weight came in above the estimate even though we eliminated a golf cart and moved an entire truck load of furniture and boxes ourselves. Next, the moving crew on the other end put many items in the wrong place even though each was clearly marked with the room where they belonged, so over the days we had to move things ourselves to where they should have been placed before even beginning to unpack.
The worst, however, was that after several days of unpacking and rearranging boxes we realized a number of thingss were missing. We contacted North American/Allied and they directed us to fill out a claim form, which we did. Several weeks later we received a blanket denial of our claim because we, the customer, did not inspect the shipment before the movers left to be sure every item was accounted for per their contract. I can’t even imagine how many hours it would have taken to go through every single box – we had more than 500 items to account for in a 4-bedroom, 2-story house plus outdoor furniture and boxes piled up in the garage. The movers of course did not remind us to do this, but rather left in a haste after delivering the last box. For Allied to put the onus on us to inspect hundreds of boxes before the crew left was an unfair and nearly impossible task.
We took a chance on this mover even though we were initially inclined to go with a smaller operator who assured us that we would have the same team throughout the process and that our possessions would be the only ones on the truck. We did not heed their caution about national moving companies losing belongings when moving multiple households and making multiple stops with multiple crews. Do yourselves a favor and steer clear of North American/Allied.
