The office completely tells a different story, than the movers due to lack of communication between employees. The living room tv was supposed to be packed by them. My parents had to pack the huge tv themselves. We were promised they would pack the rest of the master closet and leftover kitchen items. We had to do that our selfs. Mario and his crew did not take apart a futon bunk bed. His reasoning was that they wouldn’t know how to put it back once they moved the furniture. Yet, they put together all other beds perfectly fine. They then proceeded to mark each piece separately making a bunk bed 8 pieces. They didn’t even pick up all her furniture, they were suppose to come back one day, but their truck, “broke down”. The following day, they told my nana the movers would arrive to load the rest of the furniture at 9:00-9:30am. They didn’t show up because there was a different job in Austin the movers went to first. When we finally contacted Mario after the 5th phone call we got an estimated time of 5 hours till they would arrive. We ended up moving what was left ourselves. My nana was not out of the house by closing due to incompetence. The fridge handles never got put back on the refrigerator. They also took a chunk out of the wall when moving the couch. They packed boxes all the way to the ceiling in the garage. Crushing some boxes under the weight. Glass and random pieces of furniture were packed separately, Mario did not tell us where they were. My nana is 73 years old she can’t reach nor lift boxes to put them where they need to go. They gave us the run around and didn’t do what $10,000 dollars should provide from a moving company. The stickers numbering the items were all left on the furniture.